Monday, December 2, 2013

Discourage business

When Peter found that his printer was giving faded prints, he took it to a local repair store dealing in computers and printers. A friendly guy at the counter told Peter that the printer probably needed only to be cleaned. The counter guy further said that the store charged $40 for such services, and therefore, it would be a better idea for Peter to read the printer's manual and try doing the job himself.

Pleasantly surprised by his openness, Peter asked, "Is your boss aware that you discourage business?"

"Actually it's my boss's idea," the guy at the counter replied sheepishly. "We make a lot more money on repairs if we let people try to fix things on their own first."